Speech: Strategy & VUI Design

Gravelroad offer a specialist speech strategy and VUI design service that demystifies the complex nature of speech recognition and biometrics so you can focus on business and great customer outcomes

Our IVR and speech capability ensures that your business can realise the potential speech offers.

The Gravelroad team includes expertise from both client and developers sides of speech deployments so we are able to apply business side insights into the strategy and design of your solution.

Our strategy expertise has helped develop some of the most sophisticated speech solutions in the market including telco, banking and government, and we continue to help clients innovate using speech.

We have accomplished speech application experts offering experience in voice user interface (VUI) design, requirements engineering, development, performance analysis, and tuning.

We understand the full speech application life-cycle, and the Gravelroad team provides a strong grasp of both the technical components and human interface elements that ensure the best caller experience.

Gravelroad offer a full range of services from requirements definition to communications and business change but emphasise getting your initial requirements right including:

Strategy and "Speech 101"

Our focus is on sharing knowledge with your business and helping you identify business issues that can be solved via smart speech self-service, improved speech call routing and biometrics. With this focus you get clear articulation of the required business benefits while committing the management team to supporting these outcomes, and avoiding the trap of following existing speech ‘templates'

Persona and Design Frameworks

The key is for your stakeholders to know exactly the bounds of the application so they can be confident in the quality-and consistency-of callers' experiences. We can manage the persona selection and provide a framework to determine callers experience in real world scenarios, something that can be shared in your business language with key stakeholders.

VUI Design

This is perhaps the most critical factor in the success of a speech system, determining whether the user experience will be satisfying or frustrating. Our methodology is based on current real world experience, detailed user research and principles in linguistics and communication

Technologies

We have extensive experience and training with all industry specification standards and major ASR engines including Nuance VUI certification

Let Gravelroad show you how you can increase your customer satisfaction and really leverage speech using the right strategies and designs